Refund policy
Refund & Return Policy
At Poster Printing Co. (PP Co.), we strive to deliver high-quality, carefully printed posters with every order. Due to the custom and aesthetic nature of our products, we only accept returns or refunds for items that arrive damaged.
1. Return Eligibility
We only accept returns or offer refunds if:
- The item(s) received are physically damaged or defective upon arrival.
- You raise your concern within 2 days of delivery, with proof of damage.
We do not accept returns or issue refunds for:
- Change of mind
- Wrong size selected
- Minor color variations due to screen differences
- Any complaint raised after 2 days of delivery
2. How to Report an Issue
If you receive a damaged or defective product, please follow these steps:
- Email us at posterprintingcompany@gmail.com within 2 days of receiving your order.
- Mention your Order ID in the subject.
- Attach clear photos or a short video of the damaged item and packaging.
Our team will review your request within 24–48 hours and guide you through the next steps.
3. Refunds or Replacements
If your claim is approved, we will either:
- Ship a replacement of the same product free of charge, or
- Issue a full refund to your original payment method.
Refunds may take 5–7 business days to reflect in your account, depending on your payment provider.
4. Cancellations
Once an order is placed, it cannot be cancelled as our printing process begins quickly after purchase.
5. Contact Us
If you have any questions about our Refund & Return Policy, feel free to reach out:
📧 Email: posterprintingcompany@gmail.com